City of Diamond Bar Dial-A-Ride Transportation Services RFP CM_2025_02
City of Diamond BarCity · Diamond Bar, CA- Due
- Feb 28, 2025
- Deadline passed
- Posted
- Jan 27, 2025
- Primary contact
- Dannette Allen
- (909) 839-7012
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THE 30-SECOND BRIEF
The City of Diamond Bar is requesting proposals under solicitation CM_2025_02 for a turnkey, demand-responsive transportation service program known as Dial-A-Ride. The selected contractor will be responsible for all program aspects including facilities, fleet, equipment, supplies, maintenance, and administrative staffing to ensure seamless operation for residents. Evaluation criteria will prioritize exceptional customer service, operational efficiency, resource optimization, and the use of modern technologies to enhance the rider experience. Proposals may follow current specifications or offer innovative contractor-proposed solutions, with a limit of two proposals per firm. A Notice of Interest is due by February 14, 2025, and final proposals must be submitted to 21810 Copley Drive by February 28, 2025.
Facilities, Fleet, Equipment, Supplies, Maintenance, Administrative staff
Customer service, operational efficiency, resource optimization, innovation in service delivery, modern technologies and tools
SUMMARY
The City of Diamond Bar is requesting proposals under solicitation CM_2025_02 for a turnkey, demand-responsive transportation service program known as Dial-A-Ride.
The selected contractor will be responsible for all program aspects including facilities, fleet, equipment, supplies, maintenance, and administrative staffing to ensure seamless operation for residents. Evaluation criteria will prioritize exceptional customer service, operational efficiency, resource optimization, and the use of modern technologies to enhance the rider experience. Proposals may follow current specifications or offer innovative contractor-proposed solutions, with a limit of two proposals per firm. A Notice of Interest is due by February 14, 2025, and final proposals must be submitted to 21810 Copley Drive by February 28, 2025.
EVALUATION CRITERIA
5- Customer service
- Operational efficiency
- Resource optimization
- Innovation in service delivery
- Modern technologies and tools
REQUIRED DELIVERABLES
6- Facilities
- Fleet
- Equipment
- Supplies
- Maintenance
- Administrative staff
- Submit to
- 21810 Copley Drive, Diamond Bar, California, 91765
- Scope location
- Diamond Bar, California
Questions about this RFP
How do I respond to this RFP from City of Diamond Bar?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is February 28, 2025. The solicitation specifies required deliverables that must be addressed in your response. Submissions should be delivered to: 21810 Copley Drive, Diamond Bar, California, 91765. For questions, contact Dannette Allen.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Diamond Bar in CA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Dannette Allen at (909) 839-7012. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Facilities, Fleet, Equipment, Supplies, Maintenance, Administrative staff. Proposals should clearly address how each deliverable will be met.
Can I search RFPs like this in ChatGPT or Claude?
Yes. Civic IQ has an MCP server that connects ChatGPT, Claude and other AI assistants to live Civic IQ data: open RFPs, pre-RFP signals from public meetings, awarded contracts and agency decision-makers across 100,000+ US public agencies. Add https://beta.mcp.civiciq.com/mcp as a connector (in ChatGPT under Settings > Apps & Connectors, in Claude under Settings > Connectors) and sign in with a free Civic IQ account at civiciq.com/mcp.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Customer service, operational efficiency, resource optimization, innovation in service delivery, modern technologies and tools" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Diamond Bar?
All active and historical solicitations from City of Diamond Bar are tracked and searchable. As a city agency, City of Diamond Bar regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from City of Diamond Bar for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Diamond Bar, California. Review the full solicitation for detailed scope requirements.