City of Atlanta - Social Media and Customer Feedback Dashboard - PE-66062-NONST-2027-000000462 (2026)
City of AtlantaCity · Atlanta, GA- Due
- Aug 10, 2026
- Deadline passed
- Posted
- Aug 5, 2026
- Primary contact
- Stephanie Rucker
- (470) 218-0427
Know who Atlanta buys from before you write a word.
Every vendor contract, renewal date and decision maker at this agency, in one place.
Set up in 30 seconds · No credit card
SUMMARY
The City of Atlanta on behalf of the Department of Aviation is conducting a Multi-Step Sealed Bid process consisting of a prequalification phase followed by an Invitation for Bid (IFB) to procure a centralized Social Media and Customer Feedback Dashboard for the Hartsfield-Jackson Atlanta International Airport (HJAIA) Customer Experience (CX) Division.
The solution will aggregate, analyze, and visualize customer sentiment and engagement data from multiple social and non-social media platforms to enhance insights, identify service trends, and drive operational improvements. Interested vendors will be prequalified based on relevant experience, technical capability, compliance with security standards, and solution readiness. The submission deadline is August 10, 2026.
- Submit to
- [email protected]
- Scope location
- Atlanta, GA
Questions about this RFP
How do I respond to this Bid from City of Atlanta?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is August 10, 2026. Submissions should be delivered to: [email protected]. For questions, contact Stephanie Rucker.
Can small businesses or minority-owned firms bid on this Bid?
Most government agencies, including City of Atlanta in GA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the Bid submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Stephanie Rucker at (470) 218-0427. Questions and answers are typically shared with all prospective bidders.
Can I search Bids like this in ChatGPT or Claude?
Yes. Civic IQ has an MCP server that connects ChatGPT, Claude and other AI assistants to live Civic IQ data: open RFPs, pre-RFP signals from public meetings, awarded contracts and agency decision-makers across 100,000+ US public agencies. Add https://beta.mcp.civiciq.com/mcp as a connector (in ChatGPT under Settings > Apps & Connectors, in Claude under Settings > Connectors) and sign in with a free Civic IQ account at civiciq.com/mcp.
Show 3 more questions
Where can I find more RFPs from City of Atlanta?
All active and historical solicitations from City of Atlanta are tracked and searchable. As a city agency, City of Atlanta regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this Bid?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from City of Atlanta for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Atlanta, GA. Review the full solicitation for detailed scope requirements.