Newark’s Deputy Mayor of Public Safety outlined a detailed crisis response protocol in which 911 calls are immediately followed by notifications to a law enforcement liaison and the Office of Violence Prevention, with strict accountability if the sequence fails. All data related to incidents and referrals is shared with the OVP, and staff such as Barry sit in Comstat meetings to report on responses, while one worker, Tanya, manages a very high volume of contacts and referrals tied to arrests. The system generated 3,100 police referrals to OVP in the previous year, but there is no mention of specific IT platforms, vendors, or standardized outcome measures beyond internal tracking.This scale of data and the cross-agency notification requirements signal a need for robust case management, integration with 911/988 systems, analytics, and reporting tools to support accountability, outcome measurement, and coordination. Vendors offering public safety IT, crisis response platforms, and data integration services could discuss how to support or upgrade the current ad hoc processes as volumes continue to grow.

Policy now requires law enforcement to stand down when the community crisis team is on site and able to manage a suicidal or mental health crisis, increasing the importance of reliable notifications and documentation.