Library Evaluates GoToConnect Call Center Platform

Orange County Library System is evaluating GoToConnect’s call center capabilities through an upcoming product demonstration, as part of efforts to improve agent efficiency and customer experience. The platform is being considered alongside Questline’s recommendations.

Document date · June 12, 2025

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Scope & details

The full contract record, as filed.

Contract type

TECHNOLOGY

Renewal

Potential future technology procurement; no existing contract or renewal terms stated.

Document type

AgendaPacket

Source document

Orange County Library System Board Packet for June 2025

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Frequently asked questions

Common questions about this contract, answered from the record.

Who was awarded the technology contract by Orange County Library District?

GOTOCONNECT was awarded this technology contract by Orange County Library District, as recorded on June 12, 2025.

What type of contract is this?

This is a Technology contract, documented as a agendapacket record.

Where was this contract approved?

This contract appears in Orange County Library System Board Packet for June 2025 (AgendaPacket), dated June 12, 2025 from Orange County Library District. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

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