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CTS Software Powers New Interactive Voice Agent for Metro Connect

Kalamazoo County Transportation Authority logoKalamazoo County Transportation Authority
Document date
Aug 10, 2026

The 30-second brief

What it covers

Metro Connect deployed an Interactive Voice Agent developed by CTS Software to let passengers check and cancel rides by phone, freeing live schedulers to handle more complex calls. Future updates will add automated trip scheduling through the same platform.

Who holds it

Cts Software holds this technology contract with Kalamazoo County Transportation Authority. Its other public contracts on record include work for City of Fremont and Orange County.

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Contract details

Contract type
Technology
Document date
August 10, 2026
Vendor
Cts Software
Agency
Kalamazoo County Transportation Authority
Source document
Central County Transportation Authority and Kalamazoo County Transportation Authority Agenda Packet 2026-08-10 (AgendaPacket)

Cts Software's other public contracts

City of Fremont, NebraskaTransit Software Invoices Approved for CTS Software · Aug 11, 2026$5.8KOrange County, North CarolinaOrange County Advances CTS Transit Software Use · Feb 18, 2026UndisclosedSkamania County, WashingtonSkamania County Plans CTS Dispatch Software Contract · Jan 6, 2026UndisclosedSkamania County, WashingtonSkamania County Approves CTS Dispatch Software Contract · Jan 6, 2026UndisclosedTransylvania County Transportation, North CarolinaCTS Software Identified in Microtransit Service Examples · Nov 12, 2025UndisclosedAll Cts Software contractsVendor profile

More Kalamazoo County Transportation Authority contracts

Via Transportation IncVIA Continues Operating Metro Link Microtransit Service · Aug 10, 2026UndisclosedKalamazoo Valley Community CollegeKVCC Renews Agreement for Route 11 and Metro Link Service · Aug 10, 2026Texas TownshipFive-Year Transit Service Agreement Renewed With Texas Township · Aug 10, 2026First Student LLCFirst Student Continues Operating Metro County Connect Service · Aug 10, 2026UndisclosedLam, BlaineConsultant Blaine Lam Hired to Oversee Social Media · Aug 10, 2026UndisclosedAll Kalamazoo County Transportation Authority activityAgency profile

Questions about this contract

Who was awarded the technology contract by Kalamazoo County Transportation Authority?

Cts Software was awarded this technology contract by Kalamazoo County Transportation Authority, as recorded on August 10, 2026.

What type of contract is this?

This is a Technology contract, documented as a agendapacket record.

Where was this contract approved?

This contract appears in Central County Transportation Authority and Kalamazoo County Transportation Authority Agenda Packet 2026-08-10 (AgendaPacket), dated August 10, 2026 from Kalamazoo County Transportation Authority. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does Cts Software hold?

Cts Software may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

Show 1 more question

What is Kalamazoo County Transportation Authority currently buying?

Explore Kalamazoo County Transportation Authority's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.

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