Turnkey Solutions LLC to revamp city call center

The City of South Fulton plans to engage Turnkey Solutions LLC to modernize its call center operations with a 24/7 virtual agent beginning October 1, 2022 and a 12/7 live agent service in the second quarter. The solution will handle citizen information and service requests, referrals, and escalated complaints integrated with SeeClickFix.

Document date · September 13, 2022

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Scope & details

The full contract record, as filed.

Contract type

TECHNOLOGY

Contract term

Virtual agent first quarter FY2023; live agent starting second quarter

Renewal

Initial deployment covers the first quarter with a virtual agent and subsequent expansion to live agents; renewal terms will likely be tied to fiscal year performance and service metrics.

Document type

AgendaPacket

Source document

City of South Fulton AgendaPacket Council Work Session 2022-09-13

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Frequently asked questions

Common questions about this contract, answered from the record.

Who was awarded the technology contract by City of South Fulton?

Turnkey Solutions Llc was awarded this technology contract by City of South Fulton, as recorded on September 13, 2022.

What type of contract is this?

This is a Technology contract, documented as a agendapacket record.

Where was this contract approved?

This contract appears in City of South Fulton AgendaPacket Council Work Session 2022-09-13 (AgendaPacket), dated September 13, 2022 from City of South Fulton. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

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