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Harrisonburg Pursues Sole Source for ZenDesk Help Desk

City of Harrisonburg logoCity of Harrisonburg
Document date
Jan 13, 2026

The 30-second brief

What it covers

The City of Harrisonburg HRECC department intends to purchase ZenDesk Help Desk services through a sole source procurement, citing unique integration and staffing constraints. The procurement is pending the required 10-day public posting. The renewal price is stated to be comparable to other providers and was negotiated based on a reduced license need.

Who holds it

ZENDESK holds this technology contract with City of Harrisonburg. Its other public contracts on record include work for Warsaw Community Schools and Hendry County School District.

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Contract details

Contract type
Technology
Document date
January 13, 2026
Vendor
ZENDESK
Agency
City of Harrisonburg
Source document
City of Harrisonburg Sole Source Procurement Instructions ZenDesk Help Desk (Contract)

ZENDESK's other public contracts

Warsaw Community Schools, IndianaWarsaw Awards Two-Year Zendesk Suite Contract · Oct 19, 2026Hendry County School District, FloridaThree-Year Zendesk Renewal Approved by School Board · Sep 22, 2026$135.9KEvansville Community School District, WisconsinECSD Continues Using Zendesk for Technology Support · Sep 21, 2026UndisclosedVista Unified, CaliforniaZendesk Customer Service Portal Approved · Sep 10, 2026$41.7KHendry County School District, FloridaSchool Board Approves Zendesk Technology Renewal · Sep 8, 2026UndisclosedAll ZENDESK contractsVendor profile

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Questions about this contract

Who was awarded the technology contract by City of Harrisonburg?

ZENDESK was awarded this technology contract by City of Harrisonburg, as recorded on January 13, 2026.

What type of contract is this?

This is a Technology contract, documented as a contract record.

Where was this contract approved?

This contract appears in City of Harrisonburg Sole Source Procurement Instructions ZenDesk Help Desk (Contract), dated January 13, 2026 from City of Harrisonburg. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does ZENDESK hold?

ZENDESK may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

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What is City of Harrisonburg currently buying?

Explore City of Harrisonburg's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.

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