Jira Service Management Adopted for IT Help Desk

The city adopted Jira Service Management as its IT help desk ticketing and service management platform. This software supports the restructured IT Help Desk function.

Document date · January 1, 2025

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Scope & details

The full contract record, as filed.

Contract type

TECHNOLOGY

Document type

Budget

Source document

information_technology_2025_budget_year_presentati.md

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Frequently asked questions

Common questions about this contract, answered from the record.

Who was awarded the technology contract by City of Orem?

Jira Service Management was awarded this technology contract by City of Orem, as recorded on January 1, 2025.

What type of contract is this?

This is a Technology contract, documented as a budget record.

Where was this contract approved?

This contract appears in information_technology_2025_budget_year_presentati.md (Budget), dated January 1, 2025 from City of Orem. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does Jira Service Management hold?

Jira Service Management may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

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