FINANCIAL_SERVICESONGOING

Promise Continues Admin of Water Bill Payment Plans for FY 2027

WSSC Water continues its $3.63 million FY 2027 contract with Promise to administer flexible, interest-free payment plans for customers with overdue water and sewer bills. Promise provides web and phone enrollment for residents and businesses.

Status
ONGOING
Document date
February 27, 2026
Contract type
FINANCIAL_SERVICES
Vendor
PROMISE
Agency
WSSC Water · MD

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Motive logo
Veritone logo
TerraCycle logo
Cyvl logo
WithersRavenel logo
Derivita logo
Comcate logo
SafeTouch logo
IANS Research logo
Motive logo
Veritone logo
TerraCycle logo
Cyvl logo
WithersRavenel logo
Derivita logo
Comcate logo
SafeTouch logo
IANS Research logo
Motive logo
Veritone logo
TerraCycle logo
Cyvl logo
WithersRavenel logo
Derivita logo
Comcate logo
SafeTouch logo
IANS Research logo

Scope & details

The full contract record, as filed.

Contract amount
$3,630,000 (FY 2027 budget for flexible payment plan administration)
Contract type
FINANCIAL_SERVICES
Contract term
FY 2027 (July 1, 2026 – June 30, 2027)
Renewal date
2027-06-30
Renewal
Annual contract as part of ongoing partnership to manage payment plan administration. Funded as a recurring customer assistance service line.
Document type
Budget
Source document
WSSC Water Proposed Operating and Capital Budget July 2026 - June 2027

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Frequently asked questions

Common questions about this contract, answered from the record.

Who was awarded the financial services contract by WSSC Water?

PROMISE was awarded this financial services contract by WSSC Water, as recorded on February 27, 2026. The contract value is $3,630,000 (FY 2027 budget for flexible payment plan administration).

How much is the PROMISE contract with WSSC Water worth?

The PROMISE contract with WSSC Water is valued at $3,630,000 (FY 2027 budget for flexible payment plan administration), covering financial services work.

What type of contract is this?

This is a Financial Services contract, documented as a budget record.

Where was this contract approved?

This contract appears in WSSC Water Proposed Operating and Capital Budget July 2026 - June 2027 (Budget), dated February 27, 2026 from WSSC Water. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does PROMISE hold?

PROMISE may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

View PROMISE's profile

What is WSSC Water currently buying?

Explore WSSC Water's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.

View WSSC Water's profile

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