Gastonia City Council Budget Work Session Minutes March 2026
City Reviews Cayenta AI Chatbot for Customer Service
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Description
City staff reviewed Cayenta's Cayla Bot AI customer service tool as a potential initiative to improve customer service efficiency. The discussion focused on call handling flexibility and staffing benefits, but no contract award or funding authorization was documented.
Contract Details
Vendor
CAYENTA
Agency
City of Gastonia, NC
Contract Type
TECHNOLOGY
Document Date
March 10, 2026
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Gastonia City Council Budget Work Session Minutes March 2026
Gastonia City Council Budget Work Session Minutes March 2026
Gastonia City Council Budget Work Session Minutes March 2026
Gastonia City Council Budget Work Session Minutes March 2026
Gastonia City Council Budget Work Session Minutes March 2026
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