Town of Fort Erie Council-in-Committee Meeting Agenda May 11, 2026
Fort Erie approves MuniPaaS 311 contact centre platform
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Description
The Town of Fort Erie will procure the MuniPaaS 311 Contact Centre as a Service platform, built on Salesforce CRM, through the Ontario Government’s Vendor of Record program. The initial one‑year implementation, licensing, and support is valued at approximately $197,485 with ongoing annual license costs of $40,000 to enhance customer service and request tracking.
Contract Details
Contract Amount
$197,485 for initial 1-year term; ongoing license cost $40,000 per year; capital project increased by $40,000 to $200,000 total
Vendor
MUNIPAAS
Agency
Town of Fort Erie, Canada
Contract Type
TECHNOLOGY
Document Date
May 11, 2026
Contract Term
Initial 1-year term in 2026, with ongoing annual licensing and maintenance
Renewal Info
Project includes an initial 1‑year term for implementation, licensing and maintenance in 2026 plus ongoing annual licensing and support at approximately $40,000 per year thereafter; future renewals will depend on budget and performance.
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