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TECHNOLOGYAPPROVED

Town of Fort Erie Council-in-Committee Meeting Agenda May 11 2026

Fort Erie to Procure MuniPaaS 311 CCaaS Solution

Town of Fort ErieMUNIPAAS 311 CONTACT CENTRE AS a SERVICEMay 11, 2026

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Motive logo
Veritone logo
TerraCycle logo
Cyvl logo
WithersRavenel logo
Derivita logo
Comcate logo
SafeTouch logo
IANS Research logo
Motive logo
Veritone logo
TerraCycle logo
Cyvl logo
WithersRavenel logo
Derivita logo
Comcate logo
SafeTouch logo
IANS Research logo
Motive logo
Veritone logo
TerraCycle logo
Cyvl logo
WithersRavenel logo
Derivita logo
Comcate logo
SafeTouch logo
IANS Research logo

Description

The Town of Fort Erie plans to procure the MuniPaaS 311 Contact Centre as a Service solution through the Ontario Government’s Vendor of Record program. Council will also amend the 2026 capital budget to add $40,000 from the IT Equipment Reserve to the CCaaS project.

Contract Details

Vendor

MUNIPAAS 311 CONTACT CENTRE AS a SERVICE

Agency

Town of Fort Erie, Canada

Contract Type

TECHNOLOGY

Document Date

May 11, 2026

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