Town of Fort Erie Council-in-Committee Meeting Agenda May 2026
Fort Erie to Procure MuniPaaS 311 Contact Centre Platform
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Description
The Town of Fort Erie is approving procurement of the MuniPaaS 311 Contact Centre as a Service platform, built on Salesforce CRM, through the Ontario Government’s Vendor of Record program. The initial 2026 implementation and licensing is estimated at $197,485, with ongoing annual costs of about $40,000, to modernize customer service and enhance tracking of resident service requests.
Contract Details
Contract Amount
$197,485 (plus ongoing $40,000 annually)
Vendor
MUNIPAAS 311
Agency
Town of Fort Erie, Canada
Contract Type
TECHNOLOGY
Document Date
May 11, 2026
Contract Term
Initial 1-year term in 2026 including full implementation, licensing and maintenance, with ongoing annual maintenance/licensing estimated at $40,000
Renewal Info
Initial one-year term in 2026 covering implementation, licensing, and support; includes Salesforce licensing and a maintenance/support contract commencing upon project completion in Q4 2026. Future renewals will relate to annual licensing and support at approximately $40,000 per year, subject to future budget approvals and Vendor of Record terms.
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Town of Fort Erie Council-in-Committee Minutes May 11 2026
Town of Fort Erie Council-in-Committee Meeting Agenda May 2026
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