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RFPCLOSED

REQUEST FOR PROPOSALS INFORMATION TECHNOLOGY (IT) MANAGED SERVICES FOR THE CITY OF UNIVERSITY HEIGHTS

City of University Heights, City of University Heights, OH·City
Oct 13, 2022
Posted Date
Dec 22, 2022
Submission Deadline
Michael Dylan Brennan
University Heights, Ohio
Submit at: City of University Heights, Clerk of Council, 2300 Warrensville Center Road, University Heights, OH 44118

Summary

The City of University Heights is seeking proposals from qualified IT service providers for comprehensive managed services. The scope includes migration to cloud services, routine maintenance, service, and user support, covering areas like endpoint management, server management, network maintenance, help desk support, cybersecurity, vendor management, network architecture, and business application support.

Evaluation Criteria

Responsiveness to submission requirements, Comparable managed services experience, Strength of entity members/completeness of the team, Understanding the goals and direction set forth as expressed in the Scope of Work and through the interview process, Staffing capacity, The extent to which the overall proposal meets or is likely to meet the City's objectives, as outlined in Scope of Work

Required Attachments

Cover Letter, Company Profile, Project Narrative, Cost of Services

Section 4.2 — Scope of Services and Deliverables

The selected vendor shall provide all labor, materials, equipment, and supervision necessary to perform the services described herein. Work shall commence within fifteen (15) calendar days of the Notice to Proceed and shall be completed within the timeframe specified in the project schedule attached as Exhibit B.

Proposals must include a detailed implementation timeline, staffing plan with key personnel qualifications, and three (3) references from comparable government engagements completed within the past five years. Evaluation will be based on technical approach (40%), experience and qualifications (30%), cost proposal (20%), and small business participation plan (10%).

Source Document Available

The full solicitation document, attachments, and evaluation details are available on Civic IQ. Book a demo to get access.

Frequently Asked Questions

How do I respond to this RFP from City of University Heights?

To respond, review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is December 22, 2022. Proposals should be submitted to: City of University Heights, Clerk of Council, 2300 Warrensville Center Road, University Heights, OH 44118. For questions, contact Michael Dylan Brennan.

What are the evaluation criteria for this solicitation?

This solicitation includes specific evaluation criteria that will be used to score proposals. Key factors are outlined in the Evaluation Criteria section above. Vendors should carefully align their proposals with each criterion to maximize their score.

Where can I find more RFPs from City of University Heights?

Civic IQ tracks all active and historical solicitations from City of University Heights. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts — giving you a complete picture of the procurement landscape.

What documents are required to bid on this RFP?

Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications or licenses, past performance references, and any forms or attachments specified in the solicitation. Review the full document from City of University Heights for the complete list of required submissions.

Can small businesses or minority-owned firms bid on this RFP?

Most government agencies, including City of University Heights in OH, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Some solicitations include set-aside provisions or evaluation preferences for these firms. Check the full solicitation for any small business participation goals or requirements.

What happens after the RFP submission deadline?

After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This process typically includes an initial compliance check, technical evaluation, cost analysis, and may involve oral presentations or interviews with shortlisted vendors. The timeline from submission to award varies but usually takes several weeks to months.

Can I ask questions about this solicitation before submitting?

Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact for this solicitation is Michael Dylan Brennan. Questions and answers are typically shared with all prospective bidders to ensure fairness. Check the solicitation for the question submission deadline and process.

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