TECHNOLOGYAPPROVED

Forsyth County Agenda Packet 2026-05-21

Forsyth DSS Approves AI Front Desk Contract with Polimorphic

$45,000.00 per year (total payments are $45,000.00; service order shows $45,000 annual subscription with renewal options for Years 2 and 3)Forsyth CountyPOLIMORPHIC INCMay 21, 2026

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Description

Forsyth County’s Department of Social Services approved an agreement with Polimorphic, Inc. to provide an AI-powered front desk solution, including chatbots, voice attendant, and CRM tools, for $45,000 annually beginning around May 1, 2026. The contract aims to reduce repetitive calls, improve self-service, and support multilingual, 24/7 resident assistance, with options to renew in subsequent years.

Contract Details

Contract Amount

$45,000.00 per year (total payments are $45,000.00; service order shows $45,000 annual subscription with renewal options for Years 2 and 3)

Vendor

POLIMORPHIC INC

Agency

Forsyth County, NC

Contract Type

TECHNOLOGY

Document Date

May 21, 2026

Contract Term

Services begin on or about May 1, 2026; initial one-year service period with annual renewal options for Year 2 and Year 3; auto-renewing successive annual periods unless non-renewal notice is given

Renewal Date

2027-04-30

Renewal Info

Initial one-year SaaS subscription term starting on or about 2026-05-01 with renewal options documented for Year 2 and Year 3 at $45,000 each; after the initial service period, subscriptions automatically renew for successive annual periods unless either party provides written notice of non-renewal at least sixty days before the end of the then-current term. A customer satisfaction guarantee allows termination within the first 30 days with written notice and refund of applicable service fees.