TECHNOLOGYAPPROVED

Forsyth County Board of Commissioners Agenda 2026-05-21

Forsyth DSS Approves AI Front Desk Contract

$45,000.00 per year (initial annual subscription fee)Forsyth CountyPOLIMORPHIC INCMay 21, 2026

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Description

Forsyth County Board of Commissioners authorized an agreement with Polimorphic, Inc. for a $45,000 annual SaaS AI Front Desk solution to support Social Services’ web, phone, and case management interactions. The contract begins around May 1, 2026, with options for multi-year renewals and includes AI chat, voice attendant, and CRM tools.

Contract Details

Contract Amount

$45,000.00 per year (initial annual subscription fee)

Vendor

POLIMORPHIC INC

Agency

Forsyth County, NC

Contract Type

TECHNOLOGY

Document Date

May 21, 2026

Contract Term

Services begin on or about May 1, 2026; one-year initial service period with options for Year 2 and Year 3 renewals; subscriptions auto-renew annually unless 60 days’ written notice of non-renewal

Renewal Date

2027-04-30

Renewal Info

Initial one-year subscription term starting on or about 2026-05-01 with optional renewals for Year 2 and Year 3 at $45,000 annually. After the initial service period, subscriptions automatically renew for successive annual periods unless either party provides at least 60 days’ written notice of non-renewal; rates may increase by up to 5% per annum after Year 3.