NM Health Care Authority Crisis and Access Line Services RFP 2026
NM Health Care Authority, State Agency, NM·State Agency
- Primary Contact
- Tami Spellbring · (505) 487-6731
- Scope Location
- Santa Fe, NM
- Submission Address
- P.O. Box 2348, Santa Fe, NM, 87504-2348
SUMMARY
The NM Health Care Authority seeks an organization to provide 24/7/365 behavioral health crisis contact center services, including phone, chat, text support, and mobile dispatch. Proposals are due by September 30, 2026.
REQUIRED DELIVERABLES
Phone support, Chat support, Text support, Crisis assessment, Crisis intervention, Mobile crisis dispatch coordination, Care navigation, Statewide coordination
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Work in government? Get Civic IQ free →Frequently asked questions
Common questions about this solicitation, answered from the record.
How do I respond to this RFP from NM Health Care Authority?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is September 30, 2026. The solicitation specifies required deliverables that must be addressed in your response. Submissions should be delivered to: P.O. Box 2348, Santa Fe, NM, 87504-2348. For questions, contact Tami Spellbring.
Is this solicitation still open for submissions?
Based on the posted deadline of September 30, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from NM Health Care Authority for the complete list.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including NM Health Care Authority in NM, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Tami Spellbring at (505) 487-6731. Questions and answers are typically shared with all prospective bidders.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Santa Fe, NM. Review the full solicitation for detailed scope requirements.
What are the key deliverables?
The solicitation specifies the following deliverables: Phone support, Chat support, Text support, Crisis assessment, Crisis intervention, Mobile crisis dispatch coordination, Care navigation, Statewide coordination. Proposals should clearly address how each deliverable will be met.
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