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RFPCLOSED

Electronic Benefits Transfer

Louisiana Department of Children and Family Services, Baton Rouge, LA·State
Aug 08, 2018
Posted Date
Nov 08, 2018
Submission Deadline
Michael Morris
(225) 342-3535
6 year term
120 months duration
Louisiana
Submit at: P.O. Box 94065, Baton Rouge, LA 70804-4065 (for mail) or 627 North 4th St., Rm 8-303 Baton Rouge, LA 70802 (for courier delivery)

Summary

The Louisiana Department of Children and Family Services is seeking proposals for Electronic Benefit Transfer (EBT) services to provide Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) benefits to eligible households. The scope includes system design, development, operation, and transition from the preceding contractor.

Evaluation Criteria

Proposer Experience, Organizational Strength, and Personnel; Proposed Technical Solution; Project Management and Schedule of Tasks; Cost

Required Deliverables

Interface Control Document, Detailed System Design Document, Conversion Plan, Retailer Agreements, Test Scripts, Staff Training Guides, Business Continuity Plan, IVR call flow documents, Card mailer/cardholder training materials, Retailer training materials, Project Work Plan, Cash access plan

Required Attachments

Attachment I: CERTIFICATION STATEMENT, Attachment II: SAMPLE CONTRACT, Attachment III: Cost Schedule, Attachment IV: Louisiana Caseload Information, Attachment V: Louisiana Call Volume, Attachment VI: Office of Technology Services Overview, Attachment VII: Waivers, Attachment VIII: Corporate and Government Contract Experience, Attachment VIII: Electronic Vendor Payment Solution

Required Staffing Roles

Project Manager, Key Personnel (software design, hardware and software maintenance and development, training, installation, and testing)

Section 4.2 — Scope of Services and Deliverables

The selected vendor shall provide all labor, materials, equipment, and supervision necessary to perform the services described herein. Work shall commence within fifteen (15) calendar days of the Notice to Proceed and shall be completed within the timeframe specified in the project schedule attached as Exhibit B.

Proposals must include a detailed implementation timeline, staffing plan with key personnel qualifications, and three (3) references from comparable government engagements completed within the past five years. Evaluation will be based on technical approach (40%), experience and qualifications (30%), cost proposal (20%), and small business participation plan (10%).

Source Document Available

The full solicitation document, attachments, and evaluation details are available on Civic IQ. Book a demo to get access.

Frequently Asked Questions

How do I respond to this RFP from Louisiana Department of Children and Family Services?

To respond, review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is November 8, 2018. Proposals should be submitted to: P.O. Box 94065, Baton Rouge, LA 70804-4065 (for mail) or 627 North 4th St., Rm 8-303 Baton Rouge, LA 70802 (for courier delivery). For questions, contact Michael Morris at (225) 342-3535.

What are the evaluation criteria for this solicitation?

This solicitation includes specific evaluation criteria that will be used to score proposals. Key factors are outlined in the Evaluation Criteria section above. Vendors should carefully align their proposals with each criterion to maximize their score.

Where can I find more RFPs from Louisiana Department of Children and Family Services?

Civic IQ tracks all active and historical solicitations from Louisiana Department of Children and Family Services. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts — giving you a complete picture of the procurement landscape.

What is the contract term for this solicitation?

The anticipated contract term is 6 years. Contract terms may include renewal options. Review the full solicitation document for details on renewal periods, performance benchmarks, and termination clauses.

What documents are required to bid on this RFP?

Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications or licenses, past performance references, and any forms or attachments specified in the solicitation. Review the full document from Louisiana Department of Children and Family Services for the complete list of required submissions.

Can small businesses or minority-owned firms bid on this RFP?

Most government agencies, including Louisiana Department of Children and Family Services in LA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Some solicitations include set-aside provisions or evaluation preferences for these firms. Check the full solicitation for any small business participation goals or requirements.

What happens after the RFP submission deadline?

After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This process typically includes an initial compliance check, technical evaluation, cost analysis, and may involve oral presentations or interviews with shortlisted vendors. The timeline from submission to award varies but usually takes several weeks to months.

Can I ask questions about this solicitation before submitting?

Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact for this solicitation is Michael Morris at (225) 342-3535. Questions and answers are typically shared with all prospective bidders to ensure fairness. Check the solicitation for the question submission deadline and process.

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