Civic IQ
RFPCLOSED

2021 Request For Proposals For Third Party Administrative Services For Workers Compensation Self Insured Program

Wayne County, Wayne County, NC·County
Mar 05, 2021
Notice of Interest
Christopher Holmes
3 year term
36 months duration
Wayne County, North Carolina
Submit at: WayneCounty2021RFP@riskversity.com

Summary

Wayne County is seeking proposals for third-party claims administration and adjustment services for its Workers Compensation Self-Insured program. The services will be provided under a fixed-fee contract, with proposals requested for one-year and three-year contracts, and options for two one-year renewals. The RFP outlines requirements for claims processing, investigation, settlement, reporting, and loss control services.

Evaluation Criteria

Professional competence in submitting proposals that satisfy cost and servicing criteria. Proposals will be evaluated for cost effectiveness and compliance with servicing criteria. Merits of each proposal on a consolidated or fragmented basis. Responsible provider that best meets the needs and interest of the County.

Required Deliverables

Description of TPA's policies and procedures for internal quality control, Description of charges for specified services, Description of on-line claims service, Method of determining loss fund amount, Specimen copies of claims reports, Monthly summaries of loss fund and expenditures, Monthly reports of all claims, Monthly reports of medical and indemnity payments, Quarterly reports of all claims, Accident reports and related filings, Claims files, Compliance with excess insurance policy reporting requirements, Proposal for claims administration services, Proposal for loss control services, Proposal for excess workers compensation insurance.

Required Attachments

Resumes of all proposed account representatives, certificate evidencing Errors and Omissions insurance, sample copy of on-line claims service illustration or exhibit, copy of contract for claims administration services, copy of loss control service agreement, sample copies of loss control and safety reports.

Required Staffing Roles

Claims adjuster/supervisor, account executive personnel, technical support persons.

Section 4.2 — Scope of Services and Deliverables

The selected vendor shall provide all labor, materials, equipment, and supervision necessary to perform the services described herein. Work shall commence within fifteen (15) calendar days of the Notice to Proceed and shall be completed within the timeframe specified in the project schedule attached as Exhibit B.

Proposals must include a detailed implementation timeline, staffing plan with key personnel qualifications, and three (3) references from comparable government engagements completed within the past five years. Evaluation will be based on technical approach (40%), experience and qualifications (30%), cost proposal (20%), and small business participation plan (10%).

Source Document Available

The full solicitation document, attachments, and evaluation details are available on Civic IQ. Book a demo to get access.

Frequently Asked Questions

How do I respond to this RFP from Wayne County?

To respond, review the full solicitation document for submission requirements, evaluation criteria, and deadlines. Proposals should be submitted to: WayneCounty2021RFP@riskversity.com. For questions, contact Christopher Holmes.

What are the evaluation criteria for this solicitation?

This solicitation includes specific evaluation criteria that will be used to score proposals. Key factors are outlined in the Evaluation Criteria section above. Vendors should carefully align their proposals with each criterion to maximize their score.

Where can I find more RFPs from Wayne County?

Civic IQ tracks all active and historical solicitations from Wayne County. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts — giving you a complete picture of the procurement landscape.

What is the contract term for this solicitation?

The anticipated contract term is 3 years. Contract terms may include renewal options. Review the full solicitation document for details on renewal periods, performance benchmarks, and termination clauses.

What documents are required to bid on this RFP?

Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications or licenses, past performance references, and any forms or attachments specified in the solicitation. Review the full document from Wayne County for the complete list of required submissions.

Can small businesses or minority-owned firms bid on this RFP?

Most government agencies, including Wayne County in NC, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Some solicitations include set-aside provisions or evaluation preferences for these firms. Check the full solicitation for any small business participation goals or requirements.

What happens after the RFP submission deadline?

After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This process typically includes an initial compliance check, technical evaluation, cost analysis, and may involve oral presentations or interviews with shortlisted vendors. The timeline from submission to award varies but usually takes several weeks to months.

Can I ask questions about this solicitation before submitting?

Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact for this solicitation is Christopher Holmes. Questions and answers are typically shared with all prospective bidders to ensure fairness. Check the solicitation for the question submission deadline and process.

Browse all agencies in NC →

Stop chasing RFPs.
Start shaping them.

Somewhere in the country, an agency is discussing a project you could win. See the signal before your competitors do.