Civic IQ
RFPCLOSED

Development, Implementation, And Analysis Of A Community Satisfaction/perception Survey

Town of Mills River, Town of Mills River, NC·City
Feb 04, 2026
Posted Date
Mar 03, 2026
Submission Deadline
Matthew McKirahan
Mills River, NC
Submit at: Town of Mills River, 124 Town Center Drive, Mills River, North Carolina 28759

Summary

The Town of Mills River seeks proposals from qualified firms to develop, implement, and analyze a comprehensive public survey to gather insights into the public's perception of Town services and the priority of issues faced by the community. The results will inform the Town's strategic plan.

Evaluation Criteria

Demonstrated knowledge and expertise in survey design, implementation, and statistical analysis, Proposer's plan and approach to survey implementation, Ability to identify important trends and policy questions, Experience and ability to develop effective, high-quality deliverables, Proposer's background, strength, and experience, Evidence and experience of the Proposer's availability, collaboration, flexibility, and responsiveness, Strong collaboration and communication skills, Client references, Cost-effectiveness and value of the proposal, Compliance with the RFP

Required Deliverables

Final survey instrument, Detailed sampling plan, Raw and cleaned data sets, Final analysis report, Presentation of findings to Town leadership, Presentation of findings to Town Council

Required Attachments

Attachments and Samples (Documents showcasing survey instrument development, data analysis, findings, reports, case studies, presentations; Examples of communication and marketing materials)

Section 4.2 — Scope of Services and Deliverables

The selected vendor shall provide all labor, materials, equipment, and supervision necessary to perform the services described herein. Work shall commence within fifteen (15) calendar days of the Notice to Proceed and shall be completed within the timeframe specified in the project schedule attached as Exhibit B.

Proposals must include a detailed implementation timeline, staffing plan with key personnel qualifications, and three (3) references from comparable government engagements completed within the past five years. Evaluation will be based on technical approach (40%), experience and qualifications (30%), cost proposal (20%), and small business participation plan (10%).

Source Document Available

The full solicitation document, attachments, and evaluation details are available on Civic IQ. Book a demo to get access.

Frequently Asked Questions

How do I respond to this RFP from Town of Mills River?

To respond, review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is March 3, 2026. Proposals should be submitted to: Town of Mills River, 124 Town Center Drive, Mills River, North Carolina 28759. For questions, contact Matthew McKirahan.

What are the evaluation criteria for this solicitation?

This solicitation includes specific evaluation criteria that will be used to score proposals. Key factors are outlined in the Evaluation Criteria section above. Vendors should carefully align their proposals with each criterion to maximize their score.

Where can I find more RFPs from Town of Mills River?

Civic IQ tracks all active and historical solicitations from Town of Mills River. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts — giving you a complete picture of the procurement landscape.

What documents are required to bid on this RFP?

Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications or licenses, past performance references, and any forms or attachments specified in the solicitation. Review the full document from Town of Mills River for the complete list of required submissions.

Can small businesses or minority-owned firms bid on this RFP?

Most government agencies, including Town of Mills River in NC, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Some solicitations include set-aside provisions or evaluation preferences for these firms. Check the full solicitation for any small business participation goals or requirements.

What happens after the RFP submission deadline?

After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This process typically includes an initial compliance check, technical evaluation, cost analysis, and may involve oral presentations or interviews with shortlisted vendors. The timeline from submission to award varies but usually takes several weeks to months.

Can I ask questions about this solicitation before submitting?

Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact for this solicitation is Matthew McKirahan. Questions and answers are typically shared with all prospective bidders to ensure fairness. Check the solicitation for the question submission deadline and process.

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