Detroit Water and Sewerage Board of Water Commissioners Meeting Agenda June 2024
DWSD Extends IVR & Payment System Support with Waterfield
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Description
The Board approved Amendment 3 to Contract 6003139 with WTI Holdings LLC d/b/a Waterfield Technologies to continue IVR and payment transaction system support, adding $2.2 million for a total not-to-exceed $3,965,281.00 and extending the contract through November 30, 2027. This maintains critical customer payment and call handling systems for DWSD.
Contract Details
Contract Amount
Add $2,200,000.00 (amended total not-to-exceed $3,965,281.00)
Vendor
WTI HOLDINGS LLC DBA WATERFIELD TECHNOLOGIES
Agency
Detroit Water & Sewerage Department, MI
Contract Type
TECHNOLOGY
Document Date
June 18, 2024
Contract Term
Extended 3 years to new term ending 11/30/27
Renewal Date
2027-11-30
Renewal Info
Third amendment extends the contract three additional years and increases the not-to-exceed amount to $3,965,281.00, with a new end date of 2027-11-30.
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