Detroit Water and Sewerage Department Finance Committee Meeting Agenda 2026-06-03
DWSD Approves $2.6M Call Center Technology Upgrade
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Description
The Detroit Water and Sewerage Department approved a contract with WTI Holdings, LLC dba Waterfield Technologies for the upgrade, configuration, and implementation of new hardware and software for the BrightPattern Omnichannel Call Center, valued at up to $2.6 million over 3 years.
Contract Details
Contract Amount
$2,600,000.00
Vendor
WTI HOLDINGS LLC DBA WATERFIELD TECHNOLOGIES
Agency
Detroit Water & Sewerage Department, MI
Contract Type
TECHNOLOGY
Document Date
June 3, 2026
Contract Term
3 years
Renewal Date
2029-06-03
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Detroit Water and Sewerage Department Finance Committee Meeting Agenda 2026-06-03
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