TECHNOLOGYAPPROVED

Cumberland-Dauphin-Harrisburg Transit Authority Awards Technology Contract to NICE (July 2026)

SRTA approved a sole source two-year contract with NICE for up to $95,950 to provide connectivity and security support integrating its AI Voice Front Door with the existing NICE contact center platform. The agreement includes annual recurring costs of $39,600 and a one-time setup fee of $16,750.

Status
APPROVED
Document date
July 23, 2026
Contract type
TECHNOLOGY
Vendor
NICE
Agency
Cumberland-Dauphin-Harrisburg Transit Authority · PA

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Motive logo
Veritone logo
TerraCycle logo
Cyvl logo
WithersRavenel logo
Derivita logo
Comcate logo
SafeTouch logo
IANS Research logo
Motive logo
Veritone logo
TerraCycle logo
Cyvl logo
WithersRavenel logo
Derivita logo
Comcate logo
SafeTouch logo
IANS Research logo
Motive logo
Veritone logo
TerraCycle logo
Cyvl logo
WithersRavenel logo
Derivita logo
Comcate logo
SafeTouch logo
IANS Research logo

Scope & details

The full contract record, as filed.

Contract amount
Not to exceed $95,950.00 (annual recurring $39,600; one-time setup $16,750)
Contract type
TECHNOLOGY
Contract term
Two-year contract term
Renewal
Two-year initial term; no explicit renewal options stated in the resolution or fact sheet.
Document type
AgendaPacket
Source document
Susquehanna Regional Transportation Authority AgendaPacket July 2026 Board Meeting 2026-07-23

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Frequently asked questions

Common questions about this contract, answered from the record.

Who was awarded the technology contract by Cumberland-Dauphin-Harrisburg Transit Authority?

NICE was awarded this technology contract by Cumberland-Dauphin-Harrisburg Transit Authority, as recorded on July 23, 2026. The contract value is Not to exceed $95,950.00 (annual recurring $39,600; one-time setup $16,750).

How much is the NICE contract with Cumberland-Dauphin-Harrisburg Transit Authority worth?

The NICE contract with Cumberland-Dauphin-Harrisburg Transit Authority is valued at Not to exceed $95,950.00 (annual recurring $39,600; one-time setup $16,750), covering technology work.

What type of contract is this?

This is a Technology contract, documented as a agendapacket record, structured as a not-to-exceed (ceiling) agreement.

Where was this contract approved?

This contract appears in Susquehanna Regional Transportation Authority AgendaPacket July 2026 Board Meeting 2026-07-23 (AgendaPacket), dated July 23, 2026 from Cumberland-Dauphin-Harrisburg Transit Authority. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does NICE hold?

NICE may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

View NICE's profile

What is Cumberland-Dauphin-Harrisburg Transit Authority currently buying?

Explore Cumberland-Dauphin-Harrisburg Transit Authority's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.

View Cumberland-Dauphin-Harrisburg Transit Authority's profile

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