SRTA extends O3World AI voice oversight contract

SRTA authorized an amendment to its agreement with O3World to extend Phase 2 Implementation Oversight for the AI Voice Front Door by six weeks at an additional cost not to exceed $27,000, raising the total contract cap to $92,000. The extension supports continued governance and integration coordination with Ecolane and NICE CXone for a successful deployment.

Scope & details

The full contract record, as filed.

Contract amount

Amendment not to exceed $27,000.00 (original agreement not to exceed $65,000.00; new total not to exceed $92,000.00)

Contract type

TECHNOLOGY

Contract term

Original Phase 2 Implementation Oversight engagement plus an additional six (6) weeks under this amendment

Renewal

This amendment extends the existing oversight engagement by six weeks and increases the not-to-exceed amount to $92,000; no further renewal terms are specified.

Document type

AgendaPacket

Source document

Susquehanna Regional Transportation Authority AgendaPacket July 2026 Board Meeting 2026-07-23

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SRTA Board Meeting Agenda Packet March 2025

AWARDED

Central Pennsylvania Transportation Authority, PennsylvaniaNot to exceed $65,000Mar 26, 2025

Frequently asked questions

Common questions about this contract, answered from the record.

Who was awarded the technology contract by Cumberland-Dauphin-Harrisburg Transit Authority?

O3WORLD was awarded this technology contract by Cumberland-Dauphin-Harrisburg Transit Authority, as recorded on July 23, 2026. The contract value is Amendment not to exceed $27,000.00 (original agreement not to exceed $65,000.00; new total not to exceed $92,000.00).

How much is the O3WORLD contract with Cumberland-Dauphin-Harrisburg Transit Authority worth?

The O3WORLD contract with Cumberland-Dauphin-Harrisburg Transit Authority is valued at Amendment not to exceed $27,000.00 (original agreement not to exceed $65,000.00; new total not to exceed $92,000.00), covering technology work.

What type of contract is this?

This is a Technology contract, documented as a agendapacket record, structured as a not-to-exceed (ceiling) agreement.

Where was this contract approved?

This contract appears in Susquehanna Regional Transportation Authority AgendaPacket July 2026 Board Meeting 2026-07-23 (AgendaPacket), dated July 23, 2026 from Cumberland-Dauphin-Harrisburg Transit Authority. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does O3WORLD hold?

O3WORLD may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

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What is Cumberland-Dauphin-Harrisburg Transit Authority currently buying?

Explore Cumberland-Dauphin-Harrisburg Transit Authority's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.

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