Washington Suburban Sanitary Commission Regular Meeting Agenda May 2023
WSSC Water Awards Online Payment Support Contract to Promise Network, Inc.
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Description
WSSC Water Commission approved a new contract with Promise Network, Inc. for online payment support and management of customer affordability programs. The contract, worth up to $3,000,000 for the base year with two potential one-year renewals, aims to improve payment plan enrollment, outreach, and support for financial assistance initiatives.
Contract Details
Contract Amount
$3,000,000.00
Vendor
PROMISE NETWORK INC
Agency
WSSC Water, MD
Contract Type
TECHNOLOGY
Document Date
May 30, 2023
Contract Term
One (1) year base term with two (2) one-year option terms
Renewal Date
2026-05-17
Renewal Info
Two (2) one-year option terms available following completion of base year. Total contract length could be up to three years if both options exercised.
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