City of Columbus Agenda Regular Meeting No. 33 2026-06-29
City Renews Talkdesk IVR System Contract
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Description
Columbus will renew its contract with Talkdesk Inc. for the Integrated Voice Response Replacement System at a cost of $579,443. The renewal is funded by the Department of Technology’s Information Services Division Operating Fund and declared an emergency.
Contract Details
Contract Amount
$579,443.00
Vendor
TALKDESK INC
Agency
City of Columbus, OH
Contract Type
TECHNOLOGY
Document Date
June 29, 2026
Contract Term
renewal term (unspecified length)
Renewal Info
Renews an existing IVR Replacement System contract for an additional term; specific end date not stated.
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