Village Reviews Transition to Caselle Utility Payment Portal
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Description
Caselle has proposed the implementation of its Community Connect payment portal to replace Express Bill Pay for Village utility payments, at no additional monthly cost and a waived $1,200 setup fee. The solution offers operational improvements such as real-time payment posting and direct bank deposit integration.
Contract Details
Contract Amount
Monthly costs equivalent to current Express Bill Pay fees; $1,200 setup fee waived for migration
Vendor
CASELLE
Agency
Sister Bay village, WI
Contract Type
TECHNOLOGY
Document Date
June 8, 2026
Renewal Info
Setup fee is a one-time waiver for migration. Ongoing service continues with monthly fees equivalent to prior solution. No holding account required. Long-term renewal details to be set by Board contract approval.
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