Ivy Tech Community College State Board of Trustees Meeting Agenda Packet 2026-06-04
Ivy Tech Renews Encoura for Student Call Center Services
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Description
The Board approved a $2.62 million, one-year renewal of Encoura's student call center support contract. Services provide call, chat, and web-support for Ivy Tech students and prospects; contract runs July 2026–June 2027.
Contract Details
Contract Amount
$2,619,559 (estimated, usage-based)
Vendor
ENCOURA (FORMERLY BLACKBOARD / ANTHOLOGY)
Agency
Ivy Tech Community College, IN
Contract Type
PROFESSIONAL_SERVICES
Document Date
June 4, 2026
Contract Term
July 1, 2026 – June 30, 2027 (1 year renewal)
Renewal Date
2027-06-30
Renewal Info
First (of two possible) annual renewals under July 2023 contract after RFP process; cost based on anticipated usage for FY 2026-27.
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