Ivy Tech Community College Resolution Approval of Contract for Student Help / Success Center Call Center Support Services 2026-06-04
Ivy Tech Renews Call Center Support with Encoura for 2026-27
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Description
Ivy Tech Community College Board of Trustees approved the renewal of its Student Help / Success Center call center support contract with Encoura (formerly Blackboard / Anthology) for the 2026-2027 fiscal year. The anticipated contract value is $2,619,559 and will cover one year of telephone, electronic, and web inquiry support for students. The Board authorized college officials to execute the renewal after legal review.
Contract Details
Contract Amount
$2,619,559 (anticipated, based on expected usage)
Vendor
ENCOURA (FORMERLY BLACKBOARD / ANTHOLOGY)
Agency
Ivy Tech Community College, IN
Contract Type
PROFESSIONAL_SERVICES
Document Date
June 4, 2026
Contract Term
July 1, 2026 to June 30, 2027
Renewal Date
2027-06-30
Renewal Info
This is the first of two possible one-year renewals under the agreement initially awarded following a 2022 RFP. Actual costs may fluctuate with usage.
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