MAINTENANCEONGOING

LabWare Provides Tiered Customer Care Support Services

LabWare provides tiered Customer Care Program (LCCP) services to its clients, including maintenance, troubleshooting, updates, incident management, and configurable support options via annual agreement. Service tiers and allocations are customized by customer and region.

Status
ONGOING
Document date
December 11, 2024
Contract type
MAINTENANCE
Vendor
LABWARE
Agency
Michigan Department L&RA|Behavior Analysts Board · MI

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Motive logo
Veritone logo
TerraCycle logo
Cyvl logo
WithersRavenel logo
Derivita logo
Comcate logo
SafeTouch logo
IANS Research logo
Motive logo
Veritone logo
TerraCycle logo
Cyvl logo
WithersRavenel logo
Derivita logo
Comcate logo
SafeTouch logo
IANS Research logo
Motive logo
Veritone logo
TerraCycle logo
Cyvl logo
WithersRavenel logo
Derivita logo
Comcate logo
SafeTouch logo
IANS Research logo

Scope & details

The full contract record, as filed.

Contract type
MAINTENANCE
Contract term
Initial minimum term determined by region and LCCP Tier; subject to regional renewal
Renewal
Agreement renews annually, or per regional practice, with incident and support hour allocations resetting at renewal. Additional incidents or hours can be purchased. Regional addendum may specify rollover and renewal options.
Document type
Report
Source document
labware_customer_care_program_service_specificatio.pdf

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Frequently asked questions

Common questions about this contract, answered from the record.

Who was awarded the maintenance contract by Michigan Department L&RA|Behavior Analysts Board?

LABWARE was awarded this maintenance contract by Michigan Department L&RA|Behavior Analysts Board, as recorded on December 11, 2024.

What type of contract is this?

This is a Maintenance contract, documented as a report record.

Where was this contract approved?

This contract appears in labware_customer_care_program_service_specificatio.pdf (Report), dated December 11, 2024 from Michigan Department L&RA|Behavior Analysts Board. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does LABWARE hold?

LABWARE may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

View LABWARE's profile

What is Michigan Department L&RA|Behavior Analysts Board currently buying?

Explore Michigan Department L&RA|Behavior Analysts Board's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.

View Michigan Department L&RA|Behavior Analysts Board's profile

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