Civic IQ
RFPCLOSED

Police, Fire, Ems Emergency And 9-1-1 Dispatch Services

City of Whittier, City of Whittier, AK·City
Feb 03, 2025
Posted Date
Mar 04, 2025
Submission Deadline
Contract Term
3 years
Duration
60 months
Scope Location
Whittier, Alaska; Girdwood, Alaska
Submission Address
City Clerk, 2nd Floor, 660 Whittier Street, Whittier, AK 99693 or cityclerk@whittieralaska.gov

Summary

The City of Whittier is seeking proposals from qualified professionals to provide 24/7 dispatch services for Police, Fire, and EMS, covering both Whittier and Girdwood service areas. Services include 9-1-1 and non-emergency call handling, radio and telephonic dispatch, CAD/RMS operations, and compliance with state and federal data systems.

Evaluation Criteria

Background and Qualifications (20%), Performance Metrics (10%), Operations Plan (35%), Cost Proposal (35%)

Required Deliverables

Dispatch services for Police, Fire, EMS; 24/7 coverage; radio and telephonic dispatch; call entry and management; CAD/RMS operations; data security and retention; technology integration; secure network access; Holder of Records; connectivity and equipment; communication and coordination.

Required Attachments

Exhibit A: Shared Services Agreement

Required Staffing Roles

Project manager, dispatch supervisor(s), leadership roles
433
days late

This was decided in a budget meeting long before the RFP was public. Civic IQ had it then. Next one doesn't have to get away.

Frequently Asked Questions

How do I respond to this RFP from City of Whittier?

To respond, review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is March 4, 2025. Proposals should be submitted to: City Clerk, 2nd Floor, 660 Whittier Street, Whittier, AK 99693 or cityclerk@whittieralaska.gov.

What are the evaluation criteria for this solicitation?

This solicitation includes specific evaluation criteria that will be used to score proposals. Key factors are outlined in the Evaluation Criteria section above. Vendors should carefully align their proposals with each criterion to maximize their score.

Where can I find more RFPs from City of Whittier?

Civic IQ tracks all active and historical solicitations from City of Whittier. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts — giving you a complete picture of the procurement landscape.

What is the contract term for this solicitation?

The anticipated contract term is 3 years. Contract terms may include renewal options. Review the full solicitation document for details on renewal periods, performance benchmarks, and termination clauses.

What documents are required to bid on this RFP?

Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications or licenses, past performance references, and any forms or attachments specified in the solicitation. Review the full document from City of Whittier for the complete list of required submissions.

Can small businesses or minority-owned firms bid on this RFP?

Most government agencies, including City of Whittier in AK, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Some solicitations include set-aside provisions or evaluation preferences for these firms. Check the full solicitation for any small business participation goals or requirements.

What happens after the RFP submission deadline?

After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This process typically includes an initial compliance check, technical evaluation, cost analysis, and may involve oral presentations or interviews with shortlisted vendors. The timeline from submission to award varies but usually takes several weeks to months.

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