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RFPCLOSED

Telephone System

City of East Wenatchee, City of East Wenatchee, WA·City
Oct 15, 2022
Posted Date
Oct 28, 2022
Submission Deadline
Maria Holman
(509) 884-9515
3 year term
East Wenatchee, WA
Submit at: City of East Wenatchee, Attn: RFP - Phone System, 271 9th St. NE, City Clerk's Desk, East Wenatchee, WA 98802

Summary

The City of East Wenatchee is seeking proposals for a comprehensive city-wide VoIP phone system to replace the existing PBX telephone system. The RFP covers system requirements, submission details, evaluation criteria, and scope of work.

Evaluation Criteria

System capabilities, installation/integration/testing/training/service, respondent experience/qualifications, respondent references, total cost, RFP response completeness

Required Deliverables

Hardware, Support, Implementation, Software documentation, Program specifications, Training

Section 4.2 — Scope of Services and Deliverables

The selected vendor shall provide all labor, materials, equipment, and supervision necessary to perform the services described herein. Work shall commence within fifteen (15) calendar days of the Notice to Proceed and shall be completed within the timeframe specified in the project schedule attached as Exhibit B.

Proposals must include a detailed implementation timeline, staffing plan with key personnel qualifications, and three (3) references from comparable government engagements completed within the past five years. Evaluation will be based on technical approach (40%), experience and qualifications (30%), cost proposal (20%), and small business participation plan (10%).

Source Document Available

The full solicitation document, attachments, and evaluation details are available on Civic IQ. Book a demo to get access.

Frequently Asked Questions

How do I respond to this RFP from City of East Wenatchee?

To respond, review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is October 28, 2022. Proposals should be submitted to: City of East Wenatchee, Attn: RFP - Phone System, 271 9th St. NE, City Clerk's Desk, East Wenatchee, WA 98802. For questions, contact Maria Holman at (509) 884-9515.

What are the evaluation criteria for this solicitation?

This solicitation includes specific evaluation criteria that will be used to score proposals. Key factors are outlined in the Evaluation Criteria section above. Vendors should carefully align their proposals with each criterion to maximize their score.

Where can I find more RFPs from City of East Wenatchee?

Civic IQ tracks all active and historical solicitations from City of East Wenatchee. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts — giving you a complete picture of the procurement landscape.

What is the contract term for this solicitation?

The anticipated contract term is 3 years. Contract terms may include renewal options. Review the full solicitation document for details on renewal periods, performance benchmarks, and termination clauses.

What documents are required to bid on this RFP?

Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications or licenses, past performance references, and any forms or attachments specified in the solicitation. Review the full document from City of East Wenatchee for the complete list of required submissions.

Can small businesses or minority-owned firms bid on this RFP?

Most government agencies, including City of East Wenatchee in WA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Some solicitations include set-aside provisions or evaluation preferences for these firms. Check the full solicitation for any small business participation goals or requirements.

What happens after the RFP submission deadline?

After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This process typically includes an initial compliance check, technical evaluation, cost analysis, and may involve oral presentations or interviews with shortlisted vendors. The timeline from submission to award varies but usually takes several weeks to months.

Can I ask questions about this solicitation before submitting?

Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact for this solicitation is Maria Holman at (509) 884-9515. Questions and answers are typically shared with all prospective bidders to ensure fairness. Check the solicitation for the question submission deadline and process.

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