The New Orleans Regional Transit Authority Operations & Administration Committee is set to approve a new Customer Code of Conduct and Enforcement Policy (SEC 2) at its May 14, 2026 meeting, following a two‑year development process with riders, operators, and community stakeholders. While the board report states there is no direct financial impact from adopting the policy, it explicitly calls out upcoming implementation steps including publishing materials on the website and Le Pass mobile app, distributing information on vehicles and facilities, updating signage, and conducting training for all customer‑facing staff. These actions will require communications support, policy training design and delivery, digital content updates, and potentially technology/configuration work within the Le Pass app and RTA’s web platform, even if initially funded within existing budgets. Vendors that provide transit-focused training, safety/compliance communication, signage/print materials, or customer‑experience technology can position services to help RTA standardize enforcement practices, track incidents, and manage appeals under the new framework. A practical next step is to connect with Safety/Security, Emergency Management, or External Affairs leadership to discuss tools and services that can streamline policy roll‑out and ongoing monitoring.

Implementation involves publishing policy and forms, distributing materials on vehicles and faciliti...