The Nebraska State Records Board reviewed and approved moving forward with a statewide Resident Assistant artificial intelligence chatbot, expanding on a successful DMV pilot where usage reduced website time and call center volume and supported 50 languages. The Board authorized the Chair and Executive Director to manage a three‑phase rollout based on Tyler Nebraska’s proposal: model/governance design, deployment on Nebraska.gov with beta testing, and subsequent embedding on individual agency sites, funded by the Records Management Cash Fund. This is an early-stage statewide digital service program where technical approach, governance guardrails, analytics, and agency onboarding are still being defined. Vendors in AI platforms, chatbot content governance, accessibility, analytics, training, and change management can position as complementary or alternative partners around governance, integration with complex agencies like DHHS, multilingual support, and DOJ WCAG 2.1 compliance as the program matures.

Records Management Cash Fund will pay for statewide implementation under the existing network manage...