The March 31, 2026 minutes show the clinical team restructuring quality processes with Dr. Beechum, including work with Avel eCare and scripting for provider quality. They plan to implement a policy on Avel usage for high-risk cases, monitor quality improvement metrics on the backend, and provide staff education on the MTALLA framework, indicating ongoing clinical-operations modernization. The hospital is already paying Avel eCare (a March disbursement shows a $3,665 payment) and using various quality dashboards, so the primary contracts are in place. However, there is room for vendors specializing in clinical quality analytics, training, documentation, and telehealth optimization to provide complementary tools, workflow integration, reporting automation, and staff education services to make the most of these investments.

QA dashboard and patient satisfaction work (AIDET scripting, MTALLA) suggest ongoing need for staff ...