The Executive Director’s report notes that PHA recently refreshed its website homepage and theme with its web host and that WeUsThem has completed a website audit with recommendations. The 5‑Year Plan goals matrix highlights goals around launching multilingual tenant and owner portals, conducting a digital tools audit, and training all staff on new software. Elsewhere in the packet, leadership emphasizes phases of RealPage implementation followed by a PHAWEB implementation in fall 2026, and the KPI materials describe a new tenant portal launch via RealPage. These overlapping initiatives indicate a broader digital modernization effort covering public-facing communications, self-service portals, back-end property management and voucher systems, and internal collaboration tools. While some work is already assigned (existing web host, WeUsThem for communications, RealPage/PHAWEB as platforms), PHA is likely to need additional IT consulting, integration, UX design, and training services to unify these components, expand multilingual access, and ensure staff and residents can effectively use the portals and digital workflows.

Digital modernization is explicitly tied to improving resident communication, emergency notification...