The City of Cleburne is considering a resolution to authorize a five-year agreement with RingCentral to replace its current Mitel Voice over Internet Protocol (VoIP) phone system. The existing Mitel platform has experienced reliability issues, prompting the search for a more dependable and feature-rich solution. RingCentral has been selected as the proposed replacement, with a total not-to-exceed value of $237,171 that includes phones provided as rented devices, anticipated position growth over five years, annual increases, and a 10% contingency.Procurement will occur through TIPS contract 240303 to satisfy competitive purchasing requirements. For vendors, this confirms that RingCentral is the new incumbent for citywide telephony and unified communications services, displacing Mitel. While the core decision for phone services is made, there is potential follow-on work around implementation support, network readiness, contact center integration, training, and adjacent collaboration tools.A useful conversation would focus on complementary IT services, integration of RingCentral with other city systems, and planning for future expansions or related infrastructure upgrades over the five-year term.

Agreement will be procured via TIPS contract 240303; phones will be rented rather than purchased as this is lower cost long-term.