At the May 5, 2026 meeting, Interim City Administrator Christina Petriches presented a budget amendment to move the city back to its previous utility billing and finance software platform, Caselle, after current vendor BS&A failed to cure billing accuracy issues within a 30-day period. The Board approved $165,000 for data reintegration into Caselle, covering about six months of utility billing data migration and over a year of data for other modules. The city is still waiting on Caselle’s plans to transition away from its existing third-party payment portal (Express Bill Pay) to a new online payment vendor, and staff plan to attend a vendor meeting later in May to learn more. Although the immediate decision to return to Caselle is made, the city anticipates a longer-term search for a more integrated citywide platform and must manage customer communication, shutoff and penalty policy reactivation, and online payment transitions, creating mid-term opportunities for CIS/ERP vendors, payment processors, customer engagement tools, and consulting support around system strategy and change management.

Utility shutoffs and penalties have been suspended for about six months and will be reintroduced wit...