TECHNOLOGYPENDING

San Joaquin County Mosquito & Vector Control District Board Meeting Agenda Packet May 2026

District Weighs AI Voice Services Contract With EffiGov

$25,000 per Contract Year (Tier 1 Annual Service Fee per AI Agent)San Joaquin County MVCDEFFIGOV INCMay 19, 2026

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Description

The District is considering approval of a 12‑month annual service agreement with EffiGov Inc to deploy an AI-powered voice agent and web chatbot for constituent call handling and service request intake, at a fixed fee of $25,000 per year with no usage-based charges. The contract includes integration with ESRI Survey123/ArcGIS, establishes permanent Tier 1 pricing status for the District, and allows for multi-year renewals and cooperative use by other public agencies.

Contract Details

Contract Amount

$25,000 per Contract Year (Tier 1 Annual Service Fee per AI Agent)

Vendor

EFFIGOV INC

Agency

San Joaquin County MVCD, CA

Contract Type

TECHNOLOGY

Document Date

May 19, 2026

Contract Term

Initial term of twelve (12) months beginning May 2026, with successive multi-year renewal terms of three (3) to five (5) years possible

Renewal Date

2027-05-31

Renewal Info

Initial 12‑month term starting May 2026 with optional successive Renewal Terms to be mutually agreed, anticipated at three to five years each. District is locked into permanent Tier 1 Customer pricing; Tier 1 rate is fixed for the Initial Term and first Renewal Term, then may increase annually by no more than the lesser of CPI-U West Region change or 3%. Agreement may be renewed indefinitely upon mutual agreement and does not require new competitive procurement if scope and pricing remain materially consistent.