Hamilton Launches In-House Utility Billing Operation HUB

The City of Hamilton launched Hamilton Utility Billing (HUB) on April 13, 2026 as its in-house utility billing operation, taking over water, wastewater and stormwater billing previously performed by Alectra. HUB now integrates with meter contractors and supports enhanced reporting and operational controls.

Scope & details

The full contract record, as filed.

Contract type

OTHER

Contract term

Started April 13, 2026

Renewal date

2026-04-13

Document type

Agenda

Source document

City of Hamilton Audit, Finance and Administration Committee Agenda 2026-09-03

Frequently asked questions

Common questions about this contract, answered from the record.

Who was awarded the government contract by City of Hamilton?

Hamilton Utility Billing was awarded this government contract by City of Hamilton, as recorded on September 1, 2026.

What type of contract is this?

This is a government contract, documented as a agenda record.

Where was this contract approved?

This contract appears in City of Hamilton Audit, Finance and Administration Committee Agenda 2026-09-03 (Agenda), dated September 1, 2026 from City of Hamilton. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does Hamilton Utility Billing hold?

Hamilton Utility Billing may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

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