TECHNOLOGYRECOMMENDED

Outage Management System Renewal with DataVoice Proposed

Albany Utilities is considering renewal of its Outage Management System contract with DataVoice International, Inc. for $119,971.92 to maintain OMS, IVR, mobile dispatch, AVL tracking, and customer-facing outage tools for the coming year. The renewal ensures continued hosted services, software maintenance, and integrations supporting electric outage management.

Status
RECOMMENDED
Document date
August 13, 2026
Contract type
TECHNOLOGY
Vendor
Datavoice International Inc
Agency
City of Albany · GA

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Motive logo
Veritone logo
TerraCycle logo
Cyvl logo
WithersRavenel logo
Derivita logo
Comcate logo
SafeTouch logo
IANS Research logo
Motive logo
Veritone logo
TerraCycle logo
Cyvl logo
WithersRavenel logo
Derivita logo
Comcate logo
SafeTouch logo
IANS Research logo
Motive logo
Veritone logo
TerraCycle logo
Cyvl logo
WithersRavenel logo
Derivita logo
Comcate logo
SafeTouch logo
IANS Research logo

Scope & details

The full contract record, as filed.

Contract amount
$119,971.92
Contract type
TECHNOLOGY
Contract term
Annual renewal
Renewal
Annual renewal of existing OMS, IVR, and hosted service contract with DataVoice, originally implemented in 2020; ongoing yearly expense for maintenance and hosting.
Document type
AgendaPacket
Source document
Albany Utility Board AgendaPacket 2026-08-13

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Frequently asked questions

Common questions about this contract, answered from the record.

Who was awarded the technology contract by City of Albany?

Datavoice International Inc was awarded this technology contract by City of Albany, as recorded on August 13, 2026. The contract value is $119,971.92.

How much is the Datavoice International Inc contract with City of Albany worth?

The Datavoice International Inc contract with City of Albany is valued at $119,971.92, covering technology work.

What type of contract is this?

This is a Technology contract, documented as a agendapacket record.

Where was this contract approved?

This contract appears in Albany Utility Board AgendaPacket 2026-08-13 (AgendaPacket), dated August 13, 2026 from City of Albany. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does Datavoice International Inc hold?

Datavoice International Inc may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

View Datavoice International Inc's profile

What is City of Albany currently buying?

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