Cigna Reports Service Performance For Normandy Benefits

Normandy Schools Collaborative continues its health benefits relationship with Cigna Healthcare, which reports on escalated customer service cases and turnaround times from October 2024 through June 2025. The report highlights significant reductions in escalated tickets and describes Cigna’s 24/7/365 customer service and nurse hotline support.

Scope & details

The full contract record, as filed.

Contract type

INSURANCE

Contract term

10/01/2024 – 06/18/2025 reporting period (ongoing health benefits relationship implied)

Renewal

Document is a service scorecard summarizing performance; it implies an ongoing group health benefits contract but does not specify renewal or expiration terms.

Document type

Report

Source document

Normandy Schools Collaborative Service Results Report 2025-06-20

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Frequently asked questions

Common questions about this contract, answered from the record.

Who was awarded the insurance contract by Normandy Schools Collaborative?

Cigna Healthcare was awarded this insurance contract by Normandy Schools Collaborative, as recorded on June 20, 2025.

What type of contract is this?

This is a Insurance contract, documented as a report record.

Where was this contract approved?

This contract appears in Normandy Schools Collaborative Service Results Report 2025-06-20 (Report), dated June 20, 2025 from Normandy Schools Collaborative. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does Cigna Healthcare hold?

Cigna Healthcare may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

View Cigna Healthcare's profile

What is Normandy Schools Collaborative currently buying?

Explore Normandy Schools Collaborative's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.

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