PVWC Relies on Granicus Service Cloud Platform

Passaic Valley Water Commission uses Granicus’ Service Cloud platform to power a redesigned website, digital forms, project hubs, and emergency communications as part of its broader capital and customer service modernization efforts. The relationship includes ongoing platform use and advisory support such as Sentiment & Feedback and planned strategic reviews over the coming months.

Scope & details

The full contract record, as filed.

Contract type

TECHNOLOGY

Contract term

as part of a five-year, $809 million capital plan context; ongoing use of Service Cloud platform

Renewal

The narrative indicates an ongoing software and services engagement with Granicus, including recent go‑live of Sentiment & Feedback and an upcoming 3–6 month strategic review, suggesting periodic strategic planning but no explicit renewal dates are stated.

Document type

Report

Source document

Passaic Valley Water Commission Report Digital Transformation Case Study 2026-08-05

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Frequently asked questions

Common questions about this contract, answered from the record.

Who was awarded the technology contract by Arlington County?

GRANICUS was awarded this technology contract by Arlington County, as recorded on August 5, 2026.

What type of contract is this?

This is a Technology contract, documented as a report record.

Where was this contract approved?

This contract appears in Passaic Valley Water Commission Report Digital Transformation Case Study 2026-08-05 (Report), dated August 5, 2026 from Arlington County. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does GRANICUS hold?

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