PROFESSIONAL_SERVICESDISCUSSSED

MSRS Plans Temporary DCP Call Center Shift to Voya

The Minnesota State Retirement System discussed a temporary arrangement with Voya to handle Deferred Compensation Plan call center volume for about 26 weeks for a fee. The shift is intended to relieve MSRS staff and allow the agency to reassess long-term staffing needs post-conversion.

Status
DISCUSSSED
Document date
November 20, 2025
Contract type
PROFESSIONAL_SERVICES
Vendor
VOYA
Agency
Minnesota State Retirement System · MN

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Motive logo
Veritone logo
TerraCycle logo
Cyvl logo
WithersRavenel logo
Derivita logo
Comcate logo
SafeTouch logo
IANS Research logo
Motive logo
Veritone logo
TerraCycle logo
Cyvl logo
WithersRavenel logo
Derivita logo
Comcate logo
SafeTouch logo
IANS Research logo
Motive logo
Veritone logo
TerraCycle logo
Cyvl logo
WithersRavenel logo
Derivita logo
Comcate logo
SafeTouch logo
IANS Research logo

Scope & details

The full contract record, as filed.

Contract amount
fee for about 26 weeks (amount not specified)
Contract type
PROFESSIONAL_SERVICES
Contract term
Approximately 26 weeks (temporary shift of Deferred Compensation Plan call handling)
Renewal
Temporary call handling arrangement contemplated for roughly 26 weeks; ongoing staffing and call volume data post-conversion will inform any future extensions or renewals.
Document type
Minutes
Source document
Minnesota State Retirement System Board of Directors Minutes 2025-11-20

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Frequently asked questions

Common questions about this contract, answered from the record.

Who was awarded the professional services contract by Minnesota State Retirement System?

VOYA was awarded this professional services contract by Minnesota State Retirement System, as recorded on November 20, 2025. The contract value is fee for about 26 weeks (amount not specified).

How much is the VOYA contract with Minnesota State Retirement System worth?

The VOYA contract with Minnesota State Retirement System is valued at fee for about 26 weeks (amount not specified), covering professional services work.

What type of contract is this?

This is a Professional Services contract, documented as a minutes record.

Where was this contract approved?

This contract appears in Minnesota State Retirement System Board of Directors Minutes 2025-11-20 (Minutes), dated November 20, 2025 from Minnesota State Retirement System. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does VOYA hold?

VOYA may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

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What is Minnesota State Retirement System currently buying?

Explore Minnesota State Retirement System's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.

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