Intercity Transit Authority Agenda February 18 2026
Intercity Transit Approves RingCentral Call Center Contract
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Description
Intercity Transit Authority approved a three-year, $140,000 contract with RingCentral for a cloud-based call center communications solution under a Sourcewell cooperative agreement. The system will replace the legacy Mitel Connect platform and provide advanced queue management, analytics, and omni-channel capabilities.
Contract Details
Contract Amount
$140,000
Vendor
RINGCENTRAL
Agency
Intercity Transit Authority, WA
Contract Type
TECHNOLOGY
Document Date
February 18, 2026
Contract Term
Three-year term
Renewal Info
Initial three-year term under Sourcewell Cooperative contract 120122-RNG; includes a 10% contingency, excluding taxes. No explicit renewal options stated.
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