Tacoma Narrows Bridge customer service vendor contracts expanded

Scope & details

The full contract record, as filed.

Contract amount

$6.2 million increase (customer service vendor costs, +27.5% from FY 2025-32)

Contract type

TECHNOLOGY

Contract term

FY 2025 through FY 2032

Renewal date

2032-06-30

Renewal

Renewal/extensions expected through the end of tolling in FY 2032; afterwards, contract likely to conclude with transition to toll-free operations.

Document type

Report

Source document

Washington State Transportation Commission 2026 Annual Tolling Report

Frequently asked questions

Common questions about this contract, answered from the record.

Who was awarded the technology contract by Washington State Department of Transportation | Transportation Comission?

Toll Vendor(s) Customer Service was awarded this technology contract by Washington State Department of Transportation | Transportation Comission, as recorded on January 1, 2026. The contract value is $6.2 million increase (customer service vendor costs, +27.5% from FY 2025-32).

How much is the Toll Vendor(s) Customer Service contract with Washington State Department of Transportation | Transportation Comission worth?

The Toll Vendor(s) Customer Service contract with Washington State Department of Transportation | Transportation Comission is valued at $6.2 million increase (customer service vendor costs, +27.5% from FY 2025-32), covering technology work.

What type of contract is this?

This is a Technology contract, documented as a report record.

Where was this contract approved?

This contract appears in Washington State Transportation Commission 2026 Annual Tolling Report (Report), dated January 1, 2026 from Washington State Department of Transportation | Transportation Comission. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does Toll Vendor(s) Customer Service hold?

Toll Vendor(s) Customer Service may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

View Toll Vendor(s) Customer Service's profile

What is Washington State Department of Transportation | Transportation Comission currently buying?

Explore Washington State Department of Transportation | Transportation Comission's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.

View Washington State Department of Transportation | Transportation Comission's profile