Protocol 988 Crisis Line Contract Extended, Extension Proposed

The State’s Human Services Department will extend Protocol’s contract to operate the 988 Crisis line and app for four months after state funding ends on June 30, 2026. Bernalillo County has proposed a further one-year extension of Protocol’s contract through June 2027 despite the lack of a new solicitation.

Scope & details

The full contract record, as filed.

Contract type

PROFESSIONAL_SERVICES

Contract term

4 months (current extension) with proposed 1-year extension through June 2027

Renewal date

2027-06-30

Renewal

HCA will extend the existing Protocol contract for four months beyond June 30, 2026. Bernalillo County has proposed an additional one-year extension ending June 2027; no competitive rebid has been issued.

Document type

Minutes

Source document

Bernalillo County Behavioral Health Advisory Board Minutes 2026-06-25

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Frequently asked questions

Common questions about this contract, answered from the record.

Who was awarded the professional services contract by Bernalillo County?

PROTOCOL was awarded this professional services contract by Bernalillo County, as recorded on June 25, 2026.

What type of contract is this?

This is a Professional Services contract, documented as a minutes record.

Where was this contract approved?

This contract appears in Bernalillo County Behavioral Health Advisory Board Minutes 2026-06-25 (Minutes), dated June 25, 2026 from Bernalillo County. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does PROTOCOL hold?

PROTOCOL may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

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What is Bernalillo County currently buying?

Explore Bernalillo County's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.

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