PROFESSIONAL_SERVICESONGOING

York Region Transit launches year-long customer survey program

York Region Transit has engaged an external vendor to run three waves of customer satisfaction surveys from Fall 2024 through Fall 2025 to assess rider experiences on conventional, on-request, and paratransit services. Survey results will inform service improvements and support Strategic Plan performance reporting.

Status
ONGOING
Document date
May 26, 2025
Contract type
PROFESSIONAL_SERVICES
Vendor
External Vendor
Agency
Town of Newmarket · Canada

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Motive logo
Veritone logo
TerraCycle logo
Cyvl logo
WithersRavenel logo
Derivita logo
Comcate logo
SafeTouch logo
IANS Research logo
Motive logo
Veritone logo
TerraCycle logo
Cyvl logo
WithersRavenel logo
Derivita logo
Comcate logo
SafeTouch logo
IANS Research logo
Motive logo
Veritone logo
TerraCycle logo
Cyvl logo
WithersRavenel logo
Derivita logo
Comcate logo
SafeTouch logo
IANS Research logo

Scope & details

The full contract record, as filed.

Contract type
PROFESSIONAL_SERVICES
Contract term
three customer satisfaction surveys over a one-year period, beginning Fall 2024 and running until Fall 2025
Document type
Report
Source document
York Region Council Decision - 2023 to 2027 Strategic Plan Year 2 Progress Report

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Frequently asked questions

Common questions about this contract, answered from the record.

Who was awarded the professional services contract by Town of Newmarket?

External Vendor was awarded this professional services contract by Town of Newmarket, as recorded on May 26, 2025.

What type of contract is this?

This is a Professional Services contract, documented as a report record.

Where was this contract approved?

This contract appears in York Region Council Decision - 2023 to 2027 Strategic Plan Year 2 Progress Report (Report), dated May 26, 2025 from Town of Newmarket. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does External Vendor hold?

External Vendor may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

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What is Town of Newmarket currently buying?

Explore Town of Newmarket's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.

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