round_lake_area_school_district_finance_committee.pdf
Freshworks Ticketing Cited in Cost-Savings Analysis
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Description
Freshworks is currently providing ticketing services to the district at a school year 2026 cost of $68,571.48. This contract is cited for comparison as the district evaluates moving to Incident IQ for consolidated service management and cost savings.
Contract Details
Contract Amount
$68,571.48 (SY26 cost referenced for comparison)
Vendor
FRESHWORKS
Agency
Round Lake CUSD 116, IL
Contract Type
TECHNOLOGY
Document Date
December 15, 2025
Contract Term
Through the 2025-2026 school year (referenced as current system)
Renewal Info
Implied replacement by Incident IQ beginning in the 2026-2027 school year; no explicit renewal or extension noted.
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APPROVEDHigh School District 214 FOIA Report February 2026
PENDINGschool_board_fy_26_budget_worksheet.pdf
PLANNEDbuffalo_county_board_of_commissioners_minutes_dece.pdf
APPROVEDBuffalo County Commissioners Meeting Minutes December 23, 2025
APPROVEDMore from Round Lake CUSD 116
round_lake_area_school_district_finance_committee.pdf
round_lake_area_school_district_finance_committee.pdf
round_lake_area_school_district_finance_committee.pdf
round_lake_area_school_district_finance_committee.pdf
round_lake_area_school_district_finance_committee.pdf
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