TECHNOLOGYPENDING

City of Madison Board of Public Works and Safety Agenda Packet May 2026

City selects Muni-Link for utility billing software

$25,000 Implementation, Training and Data Conversion Fee; $2,805 per month software fee (billed annually at $33,660) with 5%+ annual increasesCity of MadisonMUNI-LINK LLCMay 3, 2026

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Description

The City of Madison intends to enter a Software License Agreement with Muni-Link, LLC for a cloud-based utility billing and customer information system. The deal includes a $25,000 implementation and data conversion fee and annual software fees of $33,660 for 6,750 accounts, with automatic yearly renewals and scheduled price increases.

Contract Details

Contract Amount

$25,000 Implementation, Training and Data Conversion Fee; $2,805 per month software fee (billed annually at $33,660) with 5%+ annual increases

Vendor

MUNI-LINK LLC

Agency

City of Madison, IN

Contract Type

TECHNOLOGY

Document Date

May 3, 2026

Contract Term

Initial one-year term of software fees from initial billing date, with automatic one-year renewals unless either party gives 90 days’ written notice before term end; implementation fees due 30 and 60 days after contract signature

Renewal Info

Agreement renews automatically for successive one-year terms unless either party provides written non-renewal notice at least 90 days before the end of the current term. Software fees are subject to an automatic annual increase of 5% or the BLS Northeast Region CPI, whichever is higher.